Howell & Tracy Shipping Policy
 

Effective Date: August 24, 2026
 

At Howell & Tracy, we work with carefully selected suppliers and fulfillment partners to offer distinctive fashion and accessories from a variety of sources. Because our products may be fulfilled by different suppliers and locations, shipping and delivery times may vary by item.
 

Order Processing

Orders are submitted to the appropriate supplier or fulfillment partner after payment has been successfully processed. Processing time varies depending on the product, supplier, availability, and fulfillment location.

Processing time is separate from the estimated shipping or delivery time shown at checkout.
 

Shipping Charges

Shipping charges, when applicable, are displayed during checkout before an order is submitted.

For certain Howell & Tracy products, the supplier's shipping cost has already been incorporated into the product price. These items may therefore display Free Shipping or a $0.00 shipping charge at checkout.

Other products may have a separate shipping charge based on the applicable fulfillment partner, destination, quantity, or shipping method.
 

Domestic Delivery

Estimated delivery times vary according to the supplier fulfilling the product.

Some domestically fulfilled products may generally arrive within approximately 5–10 business days, while products fulfilled through other suppliers or locations may require approximately 7–15 business days or longer.

Any delivery estimate provided at checkout is an estimate and is not a guaranteed delivery date.
 

International Delivery

International shipping times vary considerably depending on the product, fulfillment location, destination country, carrier, and customs processing.

International orders may generally require approximately 10–30 business days for delivery. Some destinations or products may require additional time.
 

Orders Containing Multiple Products

Howell & Tracy works with multiple independent suppliers and fulfillment partners. As a result, products purchased together in a single order may be manufactured, packaged, or shipped from different locations.
 

Your order may therefore:
 

• Arrive in more than one package

• Have different tracking numbers

• Arrive on different dates

• Be delivered by different carriers
   

Receiving only part of an order does not necessarily mean that other items are missing. Additional items may still be in production or transit.
 

Tracking Information

Tracking information will be provided when available after an item has been shipped.

Because different suppliers and carriers are used, tracking availability and the amount of tracking detail provided may vary. Tracking information may also require some time after shipment to become active in the carrier's system.
 

International Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the purchase price or shipping chargeand are the responsibility of the customer.

Howell & Tracy does not control customs processing or fees imposed by foreign governments, customs agencies, or carriers.
 

Shipping Delays

Delivery estimates are provided in good faith but cannot be guaranteed.

Delays may occur due to circumstances outside the control of Howell & Tracy, including carrier delays, customs processing, weather, holidays, high-volume periods, transportation disruptions, supplier processing delays, or other unforeseen circumstances.

Howell & Tracy is not responsible for carrier or customs delays after an order has entered the shipping process.
 

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your address before submitting your order. Once an order has entered fulfillment or has shipped, Howell & Tracy may be unable to change or correct the delivery address.

Additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
 

Lost, Missing or Damaged Shipments

If tracking indicates that an order has been delivered but you cannot locate it, please first check with household members, neighbors, your local carrier, or the location where packages are normally delivered.

If an order arrives damaged, or if you believe a shipment has been lost in transit, please contact Howell & Tracy as soon as possible. We will review the situation and, when appropriate, work with the supplier or carrier to determine the available resolution.

Please retain the packaging and take photographs of any damaged merchandise and shipping materials, as these may be required to process a claim.
 

Questions About Your Shipment

If you have questions about an order or shipment, please contact Howell & Tracy using the customer-service contact information provided on our website.
 

Please include your name and order number so we can locate your order as quickly as possible.
 

Howell & Tracy — House of Fashion
Distinctive by Design

Customer Service:  howellandtracy@outlook.com