Howell & Tracy Return & Refund Policy
 

At Howell & Tracy, we want you to be pleased with your purchase. Because many of our products are fulfilled and shipped directly by our carefully selected suppliers, return requirements may vary by product. Please review the following information before requesting a return.
 

Returns
 

Most eligible merchandise may be returned within 14 days of delivery.

To qualify for a return, merchandise must be unworn, unused, undamaged, and returned in its original condition with all original tags attached. Items showing signs of wear, washing, alteration, damage, odors, or removed tags may not be eligible for a refund.

Before returning any merchandise, please contact Howell & Tracy for return authorization and instructions. Do not return merchandise to the address shown on our website or send it back without authorization. Because our products may ship from different suppliers and fulfillment locations, the correct return address will be provided with your return instructions.
 

Return Shipping
 

For returns involving a change of mind, incorrect size selection, color preference, or other customer-requested return, the customer is responsible for return shipping costs unless otherwise stated.

If you receive an item that is damaged, defective, or incorrect, please contact Howell & Tracy as soon as possible. We will work with the supplier to resolve the problem and, when applicable, arrange return shipping at no cost to you.
 

Damaged or Incorrect Items
 

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us promptly and provide your order information and photographs of the item and packaging when requested.

Do not discard the product or its packaging until your claim has been resolved.
 

Refunds
 

Once an authorized return has been received and accepted, a refund will be issued to the original method of payment.

Original shipping charges and return shipping charges are generally non-refundable unless the return results from a damaged, defective, or incorrect item.

Please allow additional processing time for your bank or payment provider to post the refund to your account.
 

Exchanges
 

Because inventory is maintained by multiple suppliers and product availability can change quickly, direct exchanges may not always be available. When an exchange cannot be completed, the original item may be returned according to this policy and a new order placed for the desired item, subject to availability.
 

Non-Returnable Items
 

For health, hygiene, customization, or other reasons, certain merchandise may be marked Final Sale or Non-Returnable on the product page. These items cannot be returned unless they arrive damaged, defective, or incorrect.

Custom-made, personalized, altered, or specially ordered merchandise may also be non-returnable unless otherwise stated.
 

Supplier-Specific Return Conditions
 

Some Howell & Tracy merchandise may be fulfilled by suppliers whose return requirements differ from our standard policy. When supplier-specific restrictions apply, they may be disclosed on the applicable product page or communicated as part of the return authorization process.
 

Starting a Return
 

To request a return, please contact Howell & Tracy Customer Service within 14 days after your order is delivered. Include your name, order number, item being returned, and reason for the return.

We will provide return instructions and the appropriate return address.
 

Please do not mail a return until you have received return authorization from Howell & Tracy.

Howell & Tracy
Fashion House

Customer Support:  howellandtracy@outlook.com