Howell & Tracy Frequently Asked Questions
 

Welcome to Howell & Tracy. Below you'll find answers to some of the most common questions about ordering, sizing, shipping, returns, and our merchandise.
 

How do I choose the correct size?
 

Because Howell & Tracy carries clothing from multiple designers and manufacturers, sizing can vary between products.

Whenever a product-specific size chart or measurements are available, use those measurements rather than relying only on the size printed on the label.

Please see our Size Guide for instructions on taking accurate measurements.
 

Why does sizing vary between products?
 

Our collections include merchandise manufactured for U.S. and international markets. Different manufacturers may use U.S., European, UK, Asian, or their own sizing standards.

For this reason, an XL from one manufacturer may not fit exactly like an XL from another.

Always order according to measurements whenever possible.
 

Do you carry extended sizes?
 

Yes. Howell & Tracy seeks merchandise across a broad range of sizes whenever available.

Available sizes vary by individual product and manufacturer, so please check the size options and measurements shown on each product page.
 

Where does your merchandise come from?
 

Howell & Tracy works with a variety of designers, manufacturers, suppliers, and fulfillment partners to offer a diverse selection of apparel, footwear, and accessories.

Products may be manufactured and fulfilled from locations in the United States and around the world.
 

Will everything in my order arrive together?
 

Not necessarily.

Because merchandise may be fulfilled from different locations, an order containing several products may arrive in multiple packages on different days.

Don't worry if one item arrives before another. Additional tracking information may be provided as the remaining items ship.

How long does shipping take?

Processing and delivery times vary according to the product, supplier, shipping origin, destination, and shipping method.

Estimated delivery information may be provided during checkout or with your order information.

Delivery dates are estimates and may be affected by carrier delays, holidays, weather, customs processing, or other circumstances outside our control.
 

How much does shipping cost?
 

Shipping charges, when applicable, are calculated according to the merchandise ordered and its destination and will be displayed during checkout.

Some Howell & Tracy products may be offered with shipping included in the advertised price.
 

Do you ship internationally?
 

International shipping availability varies by product.

Some products may be available worldwide while others may be restricted to certain countries or regions.

International customers may also be responsible for customs duties, import taxes, VAT, brokerage fees, or similar charges imposed by their country.
 

How can I track my order?
 

When tracking is available, tracking information will be provided after your merchandise ships.

If an order is shipped in multiple packages, you may receive more than one tracking number.

Please allow some time after receiving a tracking number for the carrier's system to update.

What if my tracking says delivered but I don't have my package?

First, check around the delivery location, with other members of your household, neighbors when appropriate, and any location where the carrier may have safely left the package.

If you still cannot locate it, contact Howell & Tracy Customer Service with your order number and tracking information. We will help investigate the shipment.
 

What is your return policy?
 

Most eligible merchandise may be returned within 14 days of delivery.

Items must generally be unworn, unused, undamaged, and in their original condition with all original tags attached.

Some products may have different or additional return restrictions.

Please see our Return & Refund Policy for complete information.
 

How do I return an item?
 

Contact Howell & Tracy before mailing any return.

Because merchandise may ship from different fulfillment locations, returns must be sent to the correct authorized return address.

Do not automatically return merchandise to the address on the original package or to Howell & Tracy's business address.

We will provide return instructions after reviewing your request.
 

Who pays for return shipping?
 

For ordinary returns such as a change of mind, incorrect size selection, or color preference, the customer is generally responsible for return shipping.

If you receive merchandise that is damaged, defective, or incorrect, contact Howell & Tracy so we can determine the appropriate resolution.
 

Can I exchange an item for another size?
 

Direct exchanges may not always be possible because inventory is maintained by different suppliers and availability can change quickly.

When a direct exchange isn't available, you may need to return the original item according to our Return & Refund Policy and place a new order for the desired size.
 

What if my item arrives damaged or incorrect?
 

Contact Howell & Tracy promptly.

Please keep the merchandise, packaging, and shipping label. We may request photographs of the item and packaging so that we can document the problem and work toward a resolution.
 

Can I cancel or change an order after placing it?

Contact us as quickly as possible.

We will make reasonable efforts to help, but orders may begin processing shortly after they are submitted. Once an order has entered fulfillment or shipped, we may no longer be able to cancel it or change the shipping address, size, color, or other selections.

Why does a product look slightly different from its photograph?

We make reasonable efforts to present merchandise accurately.

However, colors may vary slightly because of photography, lighting, monitor or device settings, and normal manufacturing variations.

Are items restocked when they sell out?
 

Sometimes.

Because inventory is maintained by individual suppliers and manufacturers, Howell & Tracy cannot guarantee that a sold-out product or particular size will be restocked.

If you love something and your size is available, don't assume it will remain available indefinitely.
 

Are payment transactions secure?
 

Payments are processed through authorized payment service providers using the security measures available through our e-commerce platform and payment processors.

Howell & Tracy does not necessarily receive or store your complete payment-card information.
 

Can I use more than one promotion or discount?

Unless otherwise stated, promotional offers and discount codes cannot be combined.

Individual promotions may have additional restrictions, expiration dates, or product exclusions.
 

How do I contact Howell & Tracy?
 

You can contact Howell & Tracy Customer Service using the contact information provided on our website.

When contacting us about an existing order, please include your name and order number so we can assist you more quickly.

Howell & Tracy
Fashion House

Customer Service:  howellandtracy@outlook.com